Listening
Will your candidates pay attention to supervisors and be thoughtful?
Test candidates for the listening trait to identify candidates who care what others say
Listening
Definition
The willingness and comfort to give thoughtful and patient attention to what another is saying.
The interest the person has in what others have to say.
What the Trait is NOT
The trait does not always measure how accurately a person understands or hears what he or she is listening to. It also does not measure the person’s skill and ability to accurately interpret what others have said or to let others know he or she is listening. However, willingness to listen usually means ability to listen.
Closely Related Traits
• Talking
• Personal honesty
• Communication and Empathy
Closely Related Tests
Predictor Profile
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Extreme Low Range
0 to 4. This person finds listening uncomfortable and will tend to interrupt those talking, is thinking of other things or will do most of the talking. If the person is high on the “Talking” trait, then he or she may be a compulsive talker. This is not an indicator of integrity and attitude problems.
Low Range
5 to 29. This person finds it uncomfortable to listen and will usually tend to interrupt those talking, is thinking of other things or will do most of the talking. Many good salespeople come in this range even though listening is a valuable skill for a salesperson.
Medium Range
30 to 65. It shows a good balance of listening and knowing when to talk. This range would be acceptable to most positions.
High Range
66 to 95. The person feels comfortable in listening to others without interruption and is good for customer service type positions. The person may listen as an escape usually from talking. People like this could waste time listening when they should speak up. If listening and talking are both high then this may indicate a contradiction. If it is, then it is a good bet the person is not a good listener and is in denial of that.
Extreme High Range
96 to 100. The person listens as an escape usually from talking. People like this could waste time listening when they should speak up. If listening and talking are both high then this may indicate a contradiction. If it is, then it is a good bet the person is not a good listener and is in denial of that. This is not an indicator of attitude problems.
Interview Questions
In social situations do you prefer listening or talking?
What experience have you had with that?
What special efforts do you take to make sure you hear other’s ideas?
For Manager Empathy
Listening to supervisors and other co-workers is crucial to succeeding in a work environment, but speaking up is just as important. Find candidates who display a strong balance.
