Empathy
Find Compassionate Candidates who Care
Can your candidates emotionally put themselves in another's place?
Empathy
Definition
The amount of compassion one feels for strangers and those they are not normally that close to.
This trait describes how well you can emotionally get into another’s shoes.
What the Trait is NOT
This trait measures real feelings, not presentations or how one expresses concern for another’s feelings. It is not a warm and sociable behavior. Also, the trait doesn’t measure feelings people have for the ones they love.
Closely Related Traits
• Listening
• Appreciation and Patience
• Cold Calling
Closely Related Tests
Predictor Profile
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Extreme Low Range
0 to 4. These people don’t care about how another is being hurt. They are emotionally detached from others outside their loved ones. Regardless of the front they put on, they don’t care about what other people are going through. These people should not be nurses, social workers, therapists and customer service people. As supervisors or leaders, they are usually considered tyrants. This is not an indicator of integrity and attitude problems.
Low Range
5 to 39. These people don’t care much about how another is being hurt. They tend to be emotionally detached from others outside their loved ones. Regardless of the front they put on, they don’t care too much about what other people are going through. These people should not be nurses, social workers, therapists and customer service people. This level is normal for most supervisors, leaders or salespeople especially telemarketers.
Medium Range
40 to 60. Shows a good balance between sympathy and tough love and would be acceptable in most positions except persuasive sales.
High Range
61 to 95. These people are quite concerned about others getting hurt even those not personally close to them. Empathy in this range is sympathy and it becomes difficult for these people to use tough love on anyone. These people try extra hard to smooth out those who are upset. They are very sensitive to the emotional feelings of others. These people make good nurses, social workers, therapists and customer service people. As supervisors they may have a difficult time disciplining employees and find it almost impossible to fire someone even though the person deserves it. They tend to want to give away too many free services and products. WARNING: If “Assertiveness” and “Confront People” are low, these people are admitting that as managers they will not deal effectively with subordinate offensive behavior.
Extreme High Range
96 to 100. These people are overly concerned about others getting hurt even those not personally close to them. Empathy in this range is sympathy and it becomes almost impossible for these people to use tough love on anyone. These people are compulsive about smoothing out those who are upset. They are extremely sensitive to the emotional feelings of others. As supervisors, they have an impossible time disciplining employees and can’t fire someone even though the person deserves it. They want to give away far too many services and products. WARNING: If “Assertiveness” and “Confront People” are low, these people are admitting that as managers they will not deal effectively with subordinate offensive behavior.
Interview Questions
If you were close to a co-worker whose five-year-old son suddenly passed away, would it paralyze you or would you take it in stride?
What is your reaction when you see homeless people?
How much responsibility do you think we have for the victims in this latest disaster?
How much responsibility do we have to those who are slow to get back on their feet?
For Manager Empathy
High scores of empathy are required for many job positions such as customer service, therapists, nurses, and social workers . Testing for empathy could be the difference between hiring someone who genuinely cares for others and a faker.
